Refunds and cancellation
You can cancel at any time, and you keep Pro until the end of the period you have already paid for. Nothing you have made is taken away.
Try it before you pay
The free plan is not a trial that runs out. It is the whole application with smaller limits, so you can label a few dozen photos and train a real model without spending anything. We would rather you found out that way than paid and asked for it back.
Download the free versionHow to cancel
- Sign in and open your billing settings.
- Choose Manage subscription, then cancel.
- You keep Pro until the end of the period you have paid for. After that the app carries on with the free limits.
Your projects, images and trained models are on your own computer, so cancelling does not remove any of them. The free limits apply to new work, not to what you have already done.
When we refund
Subscription fees are non-refundable except where the law requires otherwise, which is section 8 of the terms. In practice we would rather sort out a problem than argue about a charge, so write to us if something has gone wrong. We refund at our discretion in circumstances that warrant it, including a payment made twice, a subscription that renewed after you meant to cancel, or a fault on our side that stopped you using what you paid for.
If you are in the EU or the UK
Consumers there have a statutory right to withdraw from a purchase within fourteen days. That right applies whatever this page says, and asking for it is not a favour. Write to us with the email address on the account and we will process it.
Getting in touch
Email info@redenflow.com from the address on the account, and tell us roughly what happened. A person reads it, and you will hear back within a few working days.