RedenFlow
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Terms and Conditions

Effective: 28 August 2026 · Version: 2.0.0

1. Who you are contracting with

These terms are an agreement between Ender Akbiyik, a sole trader established in Türkiye, trading as RedenFlow, of Gaziemir, Izmir 35410, Türkiye (“RedenFlow”, “we”, “us”), and you, the person or organisation that installs or uses the RedenFlow software (“you”).

You can reach us at info@redenflow.com. We answer every message that reaches that address.

2. Accepting these terms

By installing, signing in to, or using RedenFlow, you agree to these terms. If you do not agree to them, do not use the software. Where you are agreeing on behalf of an organisation, you confirm you are authorised to bind it, and “you” means that organisation.

3. The licence we grant you

Subject to your compliance with these terms and payment of any fees that apply, we grant you a worldwide, non-exclusive, non-sublicensable licence to install and use the RedenFlow application (the “Software”) for your own purposes, including commercial ones, according to your plan:

  • Free: no charge, with the feature limits published on our pricing page.
  • Pro: one active device at a time, per licensed user.
  • Team: up to five active devices at a time. Available by arrangement; write to us.

“Active device” means a device signed in and using the Software at the same time as another. You may move your licence between your own devices. You are responsible for everything done under your account and for keeping your sign-in details to yourself.

4. What you make with it

Your images, your labels, your datasets and the models you train are yours. They stay on your own computer. We do not upload them, store them, or use them for any purpose, including training our own systems. You may use what you produce for any lawful purpose, commercial use included, with no further permission from us and no share of what you earn.

5. Acceptable use

You must not:

  • use the Software in breach of any law, or in breach of anyone else’s rights;
  • use it to commit fraud, to send unsolicited messages, or to build or distribute material that is unlawful;
  • infringe intellectual property, whether ours or a third party’s;
  • introduce malicious code, probe or attack our systems, scrape them, or interfere with the Software’s operation or anyone else’s use of it;
  • work around plan limits, device limits, or the licence checks that enforce them;
  • offer the Software as a hosted service, or resell access to it, unless we have agreed that separately in writing.

Reverse engineering is permitted only as far as the law allows it, or as the licences of the open source components in section 10 allow it.

6. Payments, and who takes them

Our order process is conducted by our online reseller Paddle.com. Paddle.com Market Ltd and its affiliates (“Paddle”) are the Merchant of Record for all our orders. Paddle handles the checkout, takes the payment, calculates and remits any sales tax or VAT, issues the invoice, and deals with refunds and chargebacks.

This means your purchase is made from Paddle, and Paddle’s buyer terms govern that transaction. Your licence to use the Software, and your relationship with us, are governed by these terms. We never see or store your card details.

7. Fees, taxes and refunds

Current prices are published on our pricing page. Prices are shown in US dollars. Tax is calculated by Paddle at checkout based on where you are, and is either included in the price shown or added to it, depending on your country.

Prices can change. A new price applies only from the start of your next billing period, and never within a period you have already paid for. We will tell you at least 30 days before that renewal, by email to the address on your account. If you would rather not pay the new price, cancel before the renewal date: the old price stands until the end of the period you have paid for, and the subscription then stops. Continuing past the renewal date is acceptance of the new price.

Subscription fees are non-refundable except where the law requires otherwise. In practice we would rather sort out a problem than argue about a charge, so write to us if something has gone wrong. We refund at our discretion where the circumstances warrant it, including a payment taken twice, a subscription that renewed after you meant to cancel, or a fault on our side that stopped you using what you paid for. Refunds are processed by Paddle.

If you are a consumer in the EU or the UK, you have a statutory right to withdraw from a purchase within 14 days. Because the Software is delivered digitally and immediately, that right ends once you have started using it, if you asked for immediate access and acknowledged the loss of the withdrawal right at checkout. Nothing in these terms limits statutory rights you have that cannot be limited.

8. Term, renewal and cancellation

Free plans run until you stop using them. Paid subscriptions renew automatically at the end of each billing period, monthly or yearly, until cancelled. You can cancel at any time; you keep Pro until the end of the period you have already paid for, and the Software then continues on the free limits. Nothing you have made is taken away: your projects, images and trained models are on your own computer.

9. Suspension and termination

We may suspend or end your access where:

  • you are in material breach of these terms and have not put it right within a reasonable time of us asking;
  • a payment is not made when it is due;
  • we reasonably believe your account presents a security or fraud risk;
  • you repeatedly or seriously breach the acceptable use rules in section 5.

Where the reason is a security or fraud risk we may act first and tell you afterwards. On termination your licence ends and you must stop using the Software. Your locally stored data stays on your device; we do not host it and cannot delete it for you. The sections that by their nature should outlast the agreement do so, including ownership, disclaimers, liability and governing law.

10. Open source components

The Software includes open source software, among them YOLO/Ultralytics, PyTorch, PyQt, OpenCV and Albumentations. Each is licensed under its own terms. Where those terms conflict with these, theirs govern for that component. We provide the required notices on request.

11. Updates and changes to the Software

We may issue updates, fixes and changes from time to time. Updates form part of the Software and these terms apply to them. We may change or withdraw features, but we will not materially reduce the core functionality of a paid plan during a period you have paid for, unless the law or a security problem requires it.

12. Support and availability

We aim to answer support requests promptly and to keep the Software working well. Support is provided on a reasonable-efforts basis. We do not promise the Software or our services will be uninterrupted, error free, or fit for any particular purpose you have in mind, and we do not guarantee any particular result from a model you train with it.

13. Ownership

We and our licensors own the Software and everything in it, including its code, documentation, name and branding, and all intellectual property rights in them. Nothing in these terms transfers any of that to you beyond the licence in section 3. The exceptions are what you make with the Software, which is yours under section 4, and the open source components, which stay under their own licences.

14. Disclaimer of warranties

Except as these terms expressly state, the Software is provided “as is” and “as available”, without warranty of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement. Some jurisdictions do not allow certain warranties to be excluded; to that extent these exclusions do not apply to you.

15. Limitation of liability

To the fullest extent the law allows, we are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue, lost data or lost goodwill, arising from your use of the Software, even if we were told such loss was possible. Our total liability for all claims relating to these terms will not exceed what you paid us in the twelve months before the event that gave rise to the claim.

Nothing here limits liability that cannot be limited by law, including liability for death or personal injury caused by negligence, or for fraud.

16. Changes to these terms

We may update these terms. Where a change materially affects your rights we will tell you by email to the address on your account, or in the application, before it takes effect. Continuing to use the Software after that is acceptance of the updated terms. If you do not accept them, stop using the Software and cancel any subscription; section 7 applies to the period you have paid for.

17. Governing law and jurisdiction

These terms are governed by the laws of the Republic of Türkiye, without regard to conflict of law rules. The courts and enforcement offices of Izmir, Türkiye have exclusive jurisdiction over any dispute arising from them. If you are a consumer, this does not deprive you of the protection of the mandatory consumer rules of the country where you live, nor of the right to bring proceedings there where the law gives you that right.

18. General

If any part of these terms is found unenforceable, the rest stays in force. Our not enforcing a right is not a waiver of it. You may not transfer these terms without our written consent; we may transfer them as part of a merger, acquisition or sale of the business, on notice to you. These terms, together with the documents they link to, are the whole agreement between us about the Software.

19. How to contact us

Ender Akbiyik, trading as RedenFlow
Gaziemir, Izmir 35410, Türkiye
info@redenflow.com

For questions about a payment, an invoice or a refund, you can also contact Paddle, who processed it, using the details on your receipt.